TOPDON After-Sales Service Policies (these “Policies”) include the following: Return & Refund Policy and Warranty Policy. For more details, please contact the TOPDON Customer Service Center or your authorized TOPDON dealer.

These Policies apply only to the official online store and does not apply to other e-commerce platforms. Related rules may vary based on local laws and regulations. TOPDON reserves the right to interpret and modify these policies at any time.

Return & Refund Policy

All TOPDON products come with a 30-day limited return and refund guarantee.

For any reason, undamaged products are eligible for return and refund within 30 days (except for items marked as non-returnable by TOPDON*). Once we receive your returned product, we will process it within 2-3 business days. Refunds will be credited to your original payment account. (Depending on your bank's processing time, it may take up to 7 days for the refund to appear in your account after we process the return.)
*Software, subscription-based products, or similar items are not eligible for returns or refunds.

Return Fees

• Within 14 calendar days of receiving the product: No service fee is required.
• Within 15 to 30 calendar days of receiving the product: If the product has no manufacturing defects, a service fee is required along with the original receipt. The service fee is based on the product condition as outlined in the table below:

*Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re-stocking costs.

You Can Request Return Service Where:

• Returns must include all accessories.
• The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
• In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
• If the product does not meet the above conditions, the return may be rejected.

Important Notes:

• The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
• If you use prepaid shipping for a return and the return is not due to an error by TOPDON, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by TOPDON, we will also refund the return shipping cost.

Return & Refund Service will not be Provided Where:

• Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
• Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
• Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
• Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
• Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
• Received product has not been sent back to TOPDON within the specified return period after return confirmation from TOPDON service team.
• Other circumstances stated in the policy.
• Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy

After-Sales Service for Quality Issues

If a product develops a non-human-induced quality issue during its applicable warranty period, you may contact us to apply for a return. Upon verifying that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by TOPDON.

Warranty Coverage and Policy

If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

• For quality issues: During the warranty period, TOPDON will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
• For non-quality issues: During the warranty period, TOPDON will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.

The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)

Conditions for Free Warranty Service

• The product is used as intended under normal conditions during the warranty period and experiences a non-human-induced performance failure.
• The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
• Valid proof of purchase, including invoices or receipts with order numbers, is provided.

What the Free Warranty Service Doesn’t Cover

• Damage caused by abnormal working environments or storage conditions that exceed the standard operating range.
• Damage caused by improper operation or usage.
• Damage caused by force majeure or natural disasters.
• Damage caused by unauthorized repairs or modifications to the product.
• Unauthorized alterations, modifications, or replacement of components.
• Intentional damage by the user.
• Failure to send the product for repair within the specified period after warranty service approval.

Important Notes

• Before sending your product for repair, please back up any personal data stored on the device. Repairs may result in data loss. While TOPDON ensures the protection of your personal privacy, we are not responsible for any loss or damage to personal data during the repair process.
• If your TOPDON product is within the warranty period, it will be repaired or replaced free of charge unless the damage is caused by accidents, misuse, abuse, natural disasters, inadequate or excessive power supply, abnormal mechanical or environmental conditions, unauthorized disassembly, repair, or modification. This includes, but is not limited to, screen cracks, casing damage, chemical exposure, or liquid damage. If the product is out of warranty, we will contact you with repair options, and any associated costs will be borne by you.

Additional Information

• Warranty and return policies may vary depending on the country/region of purchase due to product differences.
• Customers must return defective products to the designated TOPDON dealer or customer service center for fault inspection. If the issue is determined to be a result of a product defect, TOPDON will cover the inspection, material, labor, and shipping costs.
• If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
• For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
• Please back up your data before sending your product for repair, as repairs may result in data loss.
• Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by TOPDON and cannot be returned to the customer.
• Due to product version differences, global warranty services are not supported. Warranty services are only available at designated TOPDON repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
• Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
• For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
• Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, TOPDON will offer product replacement services instead. Please be aware of it before sending your product for repair.
• Before sending your product for repair, please remove any personalized items or decorations (e.g., stickers, UAS labels, paint, etc.) attached to the product. TOPDON is not responsible for damage to or loss of such items during the repair process.
• To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact TOPDON's customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer

We will comply with the local laws and regulations applicable to your region of purchase.