Effective Date: 26 May 2026
Last Updated: 26 May 2026
Version: 2.0
TOPDON EUROPE S.L. (“TOPDON EUROPE Vin”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit and use our website located at eu.topdon.com, including all associated webpages, localized storefronts, regional pages, digital services, customer portals, software-related support, and online functionalities (collectively, the “Site”).
For the purposes of the EU General Data Protection Regulation (GDPR) and applicable local data protection laws, the data controller is:
Company Name: TOPDON EUROPE S.L.
Tax ID (CIF): B72841273
Registered Address: Calle Sant Elies 29-35, 2º 1º, esc. B, Barcelona, C.P. 08006, España
Contact Email: support.eu@topdon.com
1. Personal Data We Collect and Why
We only process personal data that is strictly necessary to operate the Site, fulfill our contractual commitments with you, or comply with European law. We do not engage in excessive data harvesting. To ensure full transparency aligned with our Terms of Use, we process the following categories of data:
Identity & Contact Data: This includes your name, email address, phone number, and shipping or billing address. We use this information to manage your account registration, process your orders, arrange delivery, and send essential transactional updates.
(GDPR Legal Basis: Contractual Necessity)
Transaction, Device & Digital Service Data: This includes details about products you purchased, your transaction history, and device identifiers (such as product serial numbers or activation codes) required to provide software updates, firmware downloads, and digital subscriptions under our Terms.
(GDPR Legal Basis: Contractual Necessity)
Customer Support & Technical Data: This includes technical diagnostic logs, support tickets, communication history with our team, and web connection details (IP address, device type, operating system). We use this to troubleshoot equipment issues, honor warranty claims, maintain Site stability, and implement necessary fraud detection and security controls.
(GDPR Legal Basis: Contractual Necessity / Legitimate Interest)
User-Generated Content: This includes ratings, text reviews, comments, or any photographs and technical feedback you voluntarily choose to submit or upload to the Site. We process this content to display product testimonials and improve our product offerings.
(GDPR Legal Basis: Legitimate Interest / Consent)
Commercial & Tax Records: This includes business invoices, VAT identifiers, and statutory transaction logs. We maintain this information exclusively to satisfy corporate accounting, tax reporting, and legal bookkeeping requirements within Spain and the EU.
(GDPR Legal Basis: Legal Obligation)
2. Cookies and Similar Technologies
The Site utilizes cookies to ensure a secure and stable browsing environment.
Essential Cookies: These are technically necessary to maintain your shopping cart sessions, security controls, and core Site functions. They are deployed automatically and do not require prior consent.
Non-Essential Cookies: Optional analytics or preference cookies are strictly disabled by default. They will only be activated if you explicitly choose to accept them through our Site’s Cookie Consent Banner. You can manage or withdraw your choices at any time. For more detail, please review our Cookie Policy.
3. Data Storage and Strict No Cross-Border Transfers
We strictly prioritize European data sovereignty and user confidence:
Local Infrastructure: All personal data collected through the Site is hosted, stored, and processed exclusively on secure servers physically located within the European Economic Area (EEA).
No International Transfers: We do not transfer, transmit, or expose your personal data to any corporate offices, third parties, or cloud servers outside the EEA. Your data remains fully protected under EU data residency rules.
4. Conditional Disclosure of Personal Data
We do not sell, rent, or trade your personal information. Your data is shared with third parties only conditionally—meaning a transfer is triggered only when you perform an action that strictly requires it:
Logistics and Delivery Partners: If you order a physical device, your shipping details are shared with our contracted courier services solely to fulfill package delivery.
Payment Gateways: During checkout, your payment info is securely routed directly to certified payment processors (such as Visa, Mastercard, PayPal, Apple Pay, Google Pay). We do not store or see your raw credit card credentials.
Legal Compliance: We may disclose data to European law enforcement or judicial authorities if explicitly mandated by applicable EU or Spanish laws, or to defend our legal rights against fraudulent activity.
5. Data Retention Periods
We retain your personal data only for the minimum period required to fulfill the specific purposes outlined in this policy:
Account, Support & Device Data: Retained for as long as your customer account remains active, or for the active lifecycle of your device’s software updates and warranty period.
Financial & Tax Records: Retained for the standard statutory durations mandated under Spanish commercial and tax regulations (typically up to 6 years from the date of the transaction).
6. Automated Decision-Making and Profiling
We do not use automated algorithms to make profiling choices or decisions that carry legal consequences or significantly impact you.
7. Your Fundamental Rights Under GDPR
As a resident of the European Union, you have strong, legally protected rights regarding your personal data. You may exercise these at any time free of charge:
Right of Access: Request a complete copy of the personal data we hold about you.
Right to Rectification: Correct any inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): Request that we permanently delete your data when it is no longer required for its original purpose.
Right to Restriction & Objection: Restrict how we process your data or object to processing based on our legitimate interests (such as our fraud prevention measures).
Right to Data Portability: Request that we transfer your personal data to you or another service provider in a structured, standard format.
To exercise any of these rights, please contact our support team at support.eu@topdon.com. We will evaluate and fulfill your request within thirty (30) days.
You also retain the right to lodge a complaint with a competent supervisory authority. For Spain, the lead authority is the Agencia Española de Protección de Datos (AEPD), Calle de Jorge Juan, 6, 28001 Madrid (www.aepd.es).
8. Children’s Privacy
In alignment with our Terms of Use, this Site is strictly intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal data from minors. If we discover that any information belonging to a minor has been accidentally collected without verified parental consent, it will be immediately removed from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to adapt to new service features or changing legal requirements. Any modifications will be published on this page with an updated "Last Updated" date. We recommend checking back regularly to stay informed.
10. Contact Us
If you have any questions, feedback, or legal inquiries regarding this Privacy Policy or our data management practices, please contact us at:
TOPDON EUROPE S.L.
Calle Sant Elies 29-35, 2º 1º, esc. B, Barcelona, C.P. 08006, España
Email: support.eu@topdon.com
Telephone (EU): +34 930 523 149