Effective Date: 26 May 2026
Last Updated: 26 May 2026
Version: 2.0
These Terms of Use and Terms of Sale (the “Terms”) constitute a legally binding agreement between you and TOPDON EUROPE S.L. (“TOPDON EUROPE”, “we”, “us”, or “our”) governing your access to and use of the website located at eu.topdon.com, together with any associated webpages, localized storefronts, regional pages, digital services, software-related services, customer portals, support functions, content, features, and other online functionality made available by us (collectively, the “Site”).
By accessing, browsing, registering for, purchasing through, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and After-Sales Service Policy, each of which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Site.
1. Corporate Information
For the purposes of these Terms, the Site is operated by:
TOPDON EUROPE S.L.
CIF: B72841273
Registered Address: Calle Sant Elies 29-35, 2º 1º, esc. B, Barcelona, C.P. 08006, España
Email: sales.eu@topdon.com
Support: support.eu@topdon.com
Marketing: marketing.eu@topdon.com
Telephone (EU): +34 930 523 149
Telephone (UK): +44 (20) 39962815
2. Scope of the Site
The Site provides information regarding, and in certain cases offers for sale or access to, automotive diagnostic tools, battery service products, thermal imagers, key programming products, EV chargers, accessories, software updates, downloads, technical documentation, digital services, customer support, warranty-related services, and other related offerings.
The Site is intended to serve consumers, professional users, resellers, and business customers, as applicable.
3. Eligibility
You represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your jurisdiction if higher, and that you have full legal capacity and authority to enter into these Terms.
If you access or use the Site on behalf of a legal entity, you represent and warrant that you are duly authorised to bind such entity to these Terms, and references to “you” shall include that entity where the context so requires.
4. Amendment of These Terms
We reserve the right, at our sole discretion and to the fullest extent permitted by applicable law, to amend, modify, supplement, or replace these Terms at any time. Any updated version shall be posted on the Site with a revised Last Updated date. Unless otherwise required by mandatory law, changes shall become effective upon posting or on such later date as specified by us.
Your continued use of the Site following the effective date of any amendment shall constitute acceptance of the revised Terms.
5. Accounts and Security
Certain features of the Site may require registration or the creation of an account.
You agree to provide true, accurate, current, and complete information at all times and to promptly update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account, whether or not authorised by you.
You shall immediately notify us of any actual or suspected unauthorised access to your account or any security incident relating to the Site.
We reserve the right, at any time and without prior notice where lawful and reasonably practicable, to suspend, restrict, disable, or terminate any account that we reasonably believe is inaccurate, inactive, fraudulent, abusive, unlawful, or otherwise in breach of these Terms.
6. Permitted Use
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Site solely for lawful purposes and in accordance with these Terms.
No ownership interest in the Site or any content therein is transferred to you by virtue of such access or use.
7. Prohibited Conduct
You shall not, and shall not attempt to:
a. use the Site in any manner that violates any applicable law, regulation, or third-party right;
b. interfere with, disrupt, impair, overload, compromise, or damage the Site, our systems, or any related network or service;
c. access, or attempt to access, any account, data, system, or functionality without authorisation;
d. use any robot, spider, crawler, scraper, data-mining tool, automated script, or similar means to access, copy, index, monitor, or extract content or data from the Site without our prior written consent;
e. bypass, circumvent, or disable any security measure, access control, anti-bot measure, rate limit, or technological protection measure;
f. reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive the source code, underlying ideas, algorithms, structure, or organisation of any software or technology made available through the Site, except to the extent such restriction is prohibited by applicable law;
g. upload, transmit, distribute, or otherwise make available any malware, virus, worm, trojan, spyware, or other harmful code;
h. impersonate any person or entity, misrepresent your identity or affiliation, or provide false or misleading information;
i. use the Site for any fraudulent, deceptive, harassing, defamatory, abusive, discriminatory, or otherwise objectionable purpose;
j. interfere with any support process, return process, warranty process, authenticity verification process, or dispute-handling process;
k. use the Site or any content therein for benchmarking, scraping, competitive intelligence, or commercial exploitation without our express written authorisation; or
l. otherwise use the Site in a manner that could reasonably be expected to cause harm to us, our customers, our partners, our systems, or our reputation.
We may investigate any suspected breach of this clause and take such action as we deem appropriate, including content removal, order cancellation, account suspension, termination of access, or referral to competent authorities, to the extent permitted by law.
8. Intellectual Property
All right, title, and interest in and to the Site, including all content, materials, software, code, databases, interfaces, designs, visual elements, logos, trademarks, trade names, product descriptions, technical documents, images, videos, audio, downloads, text, data compilations, and the arrangement and presentation of such content, are owned by or licensed to TOPDON EUROPE and are protected by applicable intellectual property, copyright, trademark, database right, and unfair competition laws.
Except as expressly permitted by these Terms or by mandatory law, no part of the Site may be copied, reproduced, adapted, translated, distributed, transmitted, displayed, published, stored, modified, or otherwise exploited in any form or by any means without our prior written consent.
Any permission granted to you to access or use the Site does not confer any licence to use our trademarks, service marks, logos, trade dress, or copyrighted materials, save as expressly authorised in writing.
9. User Content, Reviews, Feedback, and Submissions
If you submit or upload any review, comment, rating, message, request, suggestion, photograph, video, testimonial, technical information, support record, product feedback, or other material to us through the Site or otherwise (collectively, “User Content”), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, host, store, reproduce, adapt, modify, translate, distribute, publish, display, and otherwise exploit such User Content for the purposes of operating, maintaining, securing, improving, marketing, supporting, and developing the Site and our products and services, and for compliance, audit, evidentiary, and record-keeping purposes, to the extent permitted by law.
You represent and warrant that you have all rights necessary to submit such User Content, that it does not infringe any third-party right, and that it is not unlawful, misleading, defamatory, obscene, or otherwise objectionable.
We reserve the right, but not the obligation, to monitor, moderate, edit, refuse, or remove any User Content at any time and for any reason, to the extent permitted by law.
10. Communications and Notices
You agree that we may communicate with you electronically, including by email, by notice posted on the Site, by account dashboard message, by checkout notice, by order confirmation, by invoice, by support ticket response, or by any other reasonable electronic means.
Any notice, communication, or document issued by us shall be deemed duly given when sent by us to the email address associated with your account or order, or when posted on the Site, as applicable, unless mandatory law requires a different method of service.
You are responsible for ensuring that your contact details remain accurate and that our communications are not blocked, filtered, or otherwise prevented from reaching you.
11. Third-Party Services
The Site may contain links to, integrations with, or references to third-party websites, software, platforms, payment processors, logistics providers, analytics tools, social media services, or other third-party services.
Such third-party services are not under our control, and we are not responsible or liable for their content, security, availability, functionality, or practices. Your use of third-party services is solely at your own risk and subject to the applicable third-party terms and policies.
12. Product Information and Availability
We use reasonable endeavours to ensure that product information displayed on the Site is accurate, current, and complete. However, product specifications, compatibility information, packaging, accessories, firmware features, availability, prices, images, descriptions, and promotional content may contain errors, omissions, or be subject to change without notice, to the extent permitted by law.
We reserve the right to correct errors, update information, and modify product listings at any time before or after an order is placed, subject always to mandatory law and your statutory rights.
13. Orders and Contract Formation
Any order placed through the Site constitutes an offer by you to purchase the selected product or service under these Terms.
A binding contract shall be formed only when we issue an order confirmation, dispatch confirmation, or other express acceptance, unless mandatory law or a specific checkout flow provides otherwise.
We reserve the right, in our sole discretion and to the extent permitted by law, to refuse, reject, cancel, limit, or partially fulfil any order for any legitimate reason, including but not limited to stock shortages, pricing errors, technical errors, payment failure, suspected fraud, export restrictions, sanctions, product compliance concerns, or inability to deliver to the selected destination.
If we cancel an order after payment has been received, we shall refund the relevant amount using the original payment method, unless otherwise agreed or required by law.
14. Prices, Taxes, and Currency
Unless expressly stated otherwise, all prices are displayed in euros.
Prices may be shown inclusive or exclusive of VAT depending on the relevant page, customer category, destination, or checkout stage. The final amount payable, including any applicable VAT, delivery charges, and other mandatory charges, shall be displayed at checkout or in the order confirmation, as applicable.
If your order is subject to customs duties, import taxes, or similar charges under the law of the destination jurisdiction, such amounts shall be borne by you unless mandatory law provides otherwise.
We reserve the right to modify prices, discounts, offers, and promotions at any time prior to contract formation.
15. Payment
We accept such payment methods as are made available from time to time at checkout, which may include American Express, Apple Pay, Bancontact, Google Pay, iDEAL Wero, Maestro, Mastercard, PayPal, UnionPay, Visa, and other methods we may designate.
All payments are subject to verification, anti-fraud screening, and the applicable rules of the relevant payment service provider. We may refuse or delay processing where verification is incomplete or where we reasonably suspect misuse, fraud, or non-compliance.
16. Shipping and Delivery
Shipping methods, delivery options, estimated processing times, transit times, geographic coverage, and shipping charges are governed by our Shipping Policy, as updated from time to time.
Any delivery date or time stated on the Site or in any communication is an estimate only, unless expressly stated otherwise in writing. We shall not be liable for delay caused by events outside our reasonable control, including carrier delay, customs clearance, inaccurate address details, weather, force majeure events, or governmental action.
Risk of loss and title shall pass in accordance with applicable law and the specific terms applicable to the relevant order.
17. Returns, Cancellations, Refunds, and After-Sales Service
Returns, cancellation rights, refunds, exchanges, repair, replacement, and after-sales procedures are governed by our After-Sales Service Policy and any product-specific terms stated on the Site or in the order confirmation.
Nothing in these Terms shall be construed as limiting, excluding, or waiving any non-waivable statutory right of withdrawal, refund, repair, replacement, or any other consumer protection right that may apply under mandatory law.
Digital content, software licences, activated subscriptions, personalised products, opened consumables, or other categories lawfully excluded from withdrawal or return under applicable law may be treated accordingly, provided that the relevant pre-contract information has been properly disclosed.
18. Software, Digital Content, Subscriptions, and Updates
Certain products or services may include software, downloadable content, activation codes, firmware, updates, subscriptions, membership access, or other digital elements.
The applicable product page, checkout page, or order confirmation shall specify, as applicable, the scope, duration, renewal terms, compatibility requirements, activation conditions, and any limitations or restrictions.
Where you expressly request immediate performance of digital content or digital services, you acknowledge that any withdrawal right may be lost once performance begins, to the extent permitted by applicable law and where the required legal consent has been obtained.
19. Compatibility and Technical Responsibility
You are solely responsible for verifying that any product, software, service, or digital content purchased through the Site is suitable for your intended use, vehicle model, operating environment, technical configuration, local legal requirements, and any professional or workshop requirements applicable to you.
Any compatibility tables, vehicle coverage information, technical specifications, product authenticity checks, service documents, or related materials are provided for convenience only and do not constitute a guarantee of suitability unless expressly stated in writing.
20. Safety and Proper Use
Many of the products offered through the Site are technical devices and must be used carefully, lawfully, and strictly in accordance with the applicable manuals, warnings, instructions, and safety notices.
You agree to use all products and services responsibly and in accordance with applicable law, technical guidance, and any relevant industry standards. We shall not be liable for damage arising from misuse, improper installation, unauthorised modification, failure to follow instructions, use outside intended scope, or operation by unqualified persons, except to the extent such liability cannot lawfully be excluded.
21. Privacy and Cookies
Our collection and use of personal data are governed by our Privacy Policy. Our use of cookies and similar technologies is governed by our Cookie Policy.
Where required by applicable law, non-essential cookies and similar technologies shall be deployed only upon the basis of valid consent. You may manage or withdraw your cookie preferences through the Site’s cookie settings tool and, where applicable, through your browser settings.
22. Security and Fraud Controls
We may, at our discretion and to the extent permitted by law, implement security controls, rate limits, identity checks, anti-bot mechanisms, fraud detection tools, and order verification procedures to protect the Site, our systems, our customers, and our business.
We may suspend, delay, or cancel any transaction or account activity where we reasonably suspect fraud, abuse, unauthorised use, chargeback risk, sanctions exposure, counterfeit activity, or other security or compliance concerns.
23. Disclaimer
To the maximum extent permitted by applicable law, the Site and all content, materials, and services made available through it are provided on an “as is” and “as available” basis.
We make no representation or warranty, express or implied, that the Site will be uninterrupted, secure, error-free, virus-free, or free from defects. We do not warrant that any content will always be complete, current, accurate, or suitable for any particular purpose, except to the extent such warranty cannot be excluded by law.
Nothing in these Terms shall exclude or limit any warranty, guarantee, or condition that may not lawfully be excluded or limited.
24. Limitation of Liability
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
Subject to the foregoing and to the fullest extent permitted by law, TOPDON EUROPE shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, or loss of anticipated savings arising out of or in connection with the Site, these Terms, or any purchase made through the Site.
Subject to mandatory law, our aggregate liability arising out of or in connection with any claim under these Terms shall be limited to the amount actually paid by you for the relevant product or service giving rise to the claim.
25. Indemnity
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless TOPDON EUROPE, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, losses, damages, costs, and expenses arising out of or related to your breach of these Terms, your misuse of the Site, your violation of any law or third-party right, or your User Content.
26. Force Majeure
We shall not be liable for any delay or failure in performance to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labour disputes, carrier disruption, internet outage, power failure, governmental action, sanctions, customs intervention, or similar events.
27. Suspension and Termination
We may, without prejudice to any other rights or remedies and to the extent permitted by law, suspend or terminate your access to all or part of the Site, your account, or any transaction, if we reasonably believe that you have breached these Terms, engaged in fraud or abuse, provided false information, or otherwise acted in a manner that threatens the security, integrity, or lawful operation of the Site or our business.
Any rights and obligations that by their nature are intended to survive termination shall survive, including payment obligations, intellectual property restrictions, liability provisions, indemnity, and any accrued rights or remedies.
28. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws applicable to the relevant seller entity, subject always to any mandatory consumer protection provisions of the jurisdiction in which you are habitually resident, where such provisions apply.
Any dispute arising out of or in connection with these Terms, the Site, or any transaction made through the Site shall be submitted to the competent courts as determined by applicable law.
Nothing in these Terms shall deprive any consumer of any rights or remedies that cannot lawfully be waived or limited under applicable EU law, UK law, or other mandatory local law.
29. Notices and Contact
Any notice to us relating to these Terms shall be sent to:
TOPDON EUROPE S.L.
Calle Sant Elies 29-35, 2º 1º, esc. B, Barcelona, C.P. 08006, España
Email: sales.eu@topdon.com
Support: support.eu@topdon.com
Marketing: marketing.eu@topdon.com
Telephone (EU): +34 930 523 149
Telephone (UK): +44 (20) 39962815
30. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, Shipping Policy, and After-Sales Service Policy, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede any prior or contemporaneous communications, understandings, or agreements, whether oral or written, to the extent permitted by law.
31. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
32. No Waiver
No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any further exercise thereof.
33. Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate our rights and obligations under these Terms to any affiliate, successor, or acquirer, to the extent permitted by law.