Warranty & Return

TOPDON warrants to its customers that this product will be free from all defects in materials and craft during the warranty period from the date of the original purchase, subject to the following terms and conditions:

1. The sole responsibility of TOPDON under the Warranty is limited to either the repair or, at the option of TOPDON, replacement of the equipment at no charge with Proof of Purchase. The sales receipt may be used for this purpose.

2. This Warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer Service Center.

3. TOPDON shall not be liable for any incidental or consequential damages arising from the software's use, misuse, or mounting. Some countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

4. If you are located in the European Union, you have the Right of Revocation. This means you can ask for a refund of your order within 14 days of placing the order, but only if the order was placed in error and/or remains unused. Once used, it cannot be refunded (as it cannot be resold).

5. All information on this page is based on the latest information available at the time of publication, and no warranty can be made for its accuracy or completeness.TOPDON reserves the right to make changes at any time without notice.

Repair Cost: If under Warranty, your TOPDON equipment will be repaired or replaced free of charge unless damaged(including but not limited to a cracked screen, broken case, chemical exposure or liquid damage)to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification. If the repaired unit is out of Warranty, the customer will be contacted and responsible for the repair fee.


Service Procedures

If you are experiencing trouble with your equipment or software, don't hesitate to get in touch with TOPDON's free technical support. The tech support team is available via online chat, email, and phone.

Products requiring service should be returned as follows:

1. Online message or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

Online chat: Monday-Friday, 8:00 AM-12:00 PM (Frankfurt Time)

Email address: support@topdon.com

Shipment fee prepaid.

2. Package the product carefully to prevent shipping damage.

3. Enclose a paper with your contact information(name, email address, return address, and a day contact phone number)and a detailed problem description.

4. Enclose a copy of the dated sales receipt.


TOPDON Customer Service Contact


Tel: +86-75521612590 (Monday-Friday, 9:00 AM-6:00 PM Beijing Time)

Tech Support Email: support@topdon.com

Address: Unit 2005 20/F, No.3040 Xinghai Avenue, Qianhai Shimao Tower, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, P.R. China